Smart Choice Landscapes Ltd in Darlington DL1

Thomas and his teams provide a mixed bag of services with varied customer experiences. Some customers report exceptional service, such as the immediate response to a landscaping need, with a team of seven working diligently on various aspects like gardens, fencing, and sheds. These customers were highly satisfied, giving a 10/10 rating and planning to use the service again. Similar positive experiences include a fantastic job on a new patio and fence, earning high recommendations. Emergency roof repairs were also handled efficiently, with the team arriving promptly, completing the task to a good standard, and cleaning up afterward. Customers appreciated the hard work, reliability, and excellent quality of work, particularly for new roofs, with no faults reported. They also did a great job on trees, and customers were very happy with the work done, expressing willingness to use their services again. However, other customers encountered significant issues. One customer initially requested a quote for tree trimming but ended up having the trees removed and a fence installed. The price for the fence was substantial, and the cleanup was poor, with debris blown onto the neighbor’s property. Attempts to rectify the situation, including installing a gate that was initially charged for, were met with broken appointments and non-response despite numerous calls. This customer’s experience highlights a lack of professionalism and poor communication.