Natural Paving Store in Fareham PO14

Avoid this company due to terrible service, with orders delivered incorrectly and communication that is consistently poor, often ignoring complaints or making excuses. Customers have reported receiving the wrong items, waiting weeks for resolution, and being refused refunds. The company appears to take your money without proper care when problems arise. Some customers have found the quality of materials to be shocking, with tiles arriving damaged and the company being unhelpful in resolving issues, even when the damage was reported immediately. They also say it is difficult to get a solution if a customer encounters issues past a certain time frame. This also includes poor quality leading to the need for professional help and chipped tiles. Many advise against buying from this company, citing delamination, poor cuts, and a generally low quality product. Customers have reported disappointment with colors that differ greatly from the website images. In contrast, other reviews highlight positive experiences with the company, mentioning friendly and helpful staff, especially in the showroom, who go the extra mile to source products. Some customers praise the quality of materials and the speed and efficiency of delivery, noting that they received detailed delivery information. Many found the staff to be knowledgeable and helpful, with advice given on product usage. Some customers have ordered online and were worried about paying a lot of money without seeing the item, but found the product to be amazing. One customer states that their builder was also impressed with the quality and the price. Another customer highlights the availability of products, with staff being able to provide what was needed quickly and professionally. They also note the speed and efficiency of delivery. However, some customers state they have had issues with broken items, especially paving slabs, with replacements also arriving broken. Despite this, some customers have said that the staff were friendly, but found the experience inconvenient and recommend buying elsewhere. They have expressed exhaustion due to the issues. One customer advises to avoid the company, citing the belief that they never accept responsibility and always blame the customer. Another customer warns that the director may throw a tantrum and cancel part of an order, leading to additional costs and delays.